Client Success Manager - Tech Touch

5 days ago

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LRN

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Advisory Services • Compliance Management • Corporate Risk and Governance • Business Ethics & Compliance • Ethics & Compliance Education

201 - 500

💰 Venture Round on 2018-12

Description

• About LRN • Do you want to use your client success expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. • LRN is a SaaS based e-Learning provider with a global presence. • More than 2,500 companies worldwide utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments. • As a Tech Touch CSM at LRN, you will drive customer success at scale through digital engagement, automation, and low-touch customer interactions. • You will ensure customers derive maximum value from our platform, minimize churn, and achieve their business goals. • This role is perfect for someone who thrives in a high-volume, technology-driven environment and is passionate about delivering exceptional customer experiences.

Requirements

• 2+ years in a customer-facing role, preferably in customer success, account management, or technical support for SaaS or technology companies. • Experience working with CRM tools (e.g., Salesforce, HubSpot, etc.), customer success platforms (e.g., Gainsight, Totango), and automation tools (e.g., Intercom, Zendesk). • Experience in a Tech Touch or High-Touch Customer Success role in a SaaS or B2B environment. • Familiarity with customer success best practices and methodologies (e.g., Net Promoter Score, Customer Health Scoring). • Experience with data analysis and reporting tools (e.g., Google Analytics, Tableau, etc.). • A strong passion for helping customers succeed and an understanding of how to use technology to enhance their experience.

Benefits

• Competitive compensation • Flexible PTO plus US public holidays • Excellent healthcare plan including eye & dental care • Excellent 401K with employer match • Life Insurance, Short term and long term disability benefits • Health & Wellness reimbursements • Health Saving & Flexible spending account