Client Success Manager

November 12

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Advocate RCM

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Revenue Enhancement Services • Practice Management Services • Radiology Billing • Revenue Cycle Management

201 - 500

Description

• The Manager, Client Success is a liaison between Advocate RCM and clients for communication and information exchange • Manage all aspects of clients’ account to maximize collections • Provide contracted management services, where applicable, and minimize problems • Works directly with various stakeholders to resolve escalated issues • Conduct face-to-face meetings with clients to review performance and ensure satisfaction • Serves as the clients' primary point of contact, collaborating with the internal team • Facilitates external and internal meetings as required • Reviews data at required frequency to monitor operational workflow • Analyzes and monitors Client Success Metrics and presents client specific reports • Makes recommendations for process improvement based on data review • Monitors/manages client payor contract negotiations and renewals • Assists with new client implementation • Responsible for the oversight, mentorship, and growth of assigned CAS staff • Compliance with applicable healthcare and security regulations

Requirements

• High School Diploma or GED • Bachelor’s Degree in business, healthcare management, or related field preferred • At least three to five years (3-5) in healthcare, revenue cycle management, or related field • Basic familiarity with medical billing and terminology • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Ability to remain flexible and work within a collaborative and fast paced environment • Ability to deliver high quality service excellence with high attention to detail • Understand and comply with company policies and procedures • Proven strong leadership/management skills to manage, motivate, and set expectations with team members • Strong presentation development and delivery skills • Strong knowledge in RCM, accounting, and/or finance • Strong customer service and customer facing skills • Strong judgment skills and problem-solving skills • Strong oral, written, and interpersonal communication skills • Strong time management, organizational, and decision-making skills • Strong knowledge of Outlook and RCM software or equivalent workflow management software