Revenue Enhancement Services • Practice Management Services • Radiology Billing • Revenue Cycle Management
201 - 500
16 hours ago
Revenue Enhancement Services • Practice Management Services • Radiology Billing • Revenue Cycle Management
201 - 500
• The Manager, Client Success is a liaison between Advocate RCM - a division of Ventra Health and clients in terms of communication and information exchange; manage all aspects of the clients’ account to maximize collections, provide contracted management services, where applicable, and minimize problems. • Works directly with a variety of stakeholders to resolve escalated issues. • Conducts face-to-face meetings with clients to review performance and ensure satisfaction. • Serves as the clients’ primary point of contact, collaborating with the internal team on issues for resolution. • Reviews data as defined by Client Advocacy standards to monitor and escalate all steps in the operational workflow process. • Prepares and/or reviews reports and ad-hocs for internal and external purposes. • Analyzes and monitors Client Success Metrics and presents client specific reports.
• High School Diploma or GED • Bachelor’s Degree in business, healthcare management, or related field preferred • At least three to five years (3-5) in healthcare, revenue cycle management, or related field • Basic familiarity with medical billing and terminology • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Ability to remain flexible and work within a collaborative and fast paced environment • Ability to deliver high quality service excellence with high attention to detail • Understand and comply with company policies and procedures • Proven strong leadership/management skills to manage, motivate, and set expectations with team members • Strong presentation development and delivery skills • Strong knowledge in RCM, accounting, and/or finance • Strong customer service and customer facing skills • Strong judgment skills and problem-solving skills • Strong oral, written, and interpersonal communication skills • Strong time management, organizational, and decision-making skills • Strong knowledge of Outlook and RCM software or equivalent workflow management software
Apply Now17 hours ago
10,000+
Support Thomson Reuters customer transformation projects in Legal industry.
19 hours ago
51 - 200
Drive product adoption and improve usage for nonprofit text message marketing platform.
🇺🇸 United States – Remote
💰 $350k Seed Round on 2013-07
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
19 hours ago
201 - 500
Customer Success Manager advising on Datarails financial planning platform.