Customer Success Manager
Yesterday
Description
• The primary responsibility of a Customer Success Manager is to be an advocate for the customer with internal stakeholders at EasyPost. • We build trust with our companies by being actively engaged in helping them grow. • A CSM is able to build and show value to customers using the EasyPost platform. • Work with clients to prevent churn • Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services • Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems • Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags • Have the hard conversations • Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM • Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding • Work to delight our customers throughout their journey with EasyPost so they become evangelist
Requirements
• 3+ years of experience in a customer-facing role • Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers. • Proven ability to work unsupervised or as a team member of both the local office team and wider company teams • A self-starter with initiative, drive and strong desire to succeed • Previous experience working in shipping and logistics a plus • Knowledge of Salesforce and Zendesk a plus
Benefits
• Comprehensive medical, dental, vision, and life insurance • Competitive compensation package and equity • 401(k) match • Monthly work from home stipend of $50 net • Flexible work schedule and paid time off • Collaborative culture with a supportive team • A great place to work with unlimited growth opportunities • The opportunity to make massive contributions at a hyper-growth company • Make an impact on a product helping ship millions of packages per day
Apply NowSimilar Jobs
Yesterday
Vida Health
501 - 1000
As a Client Strategy Manager, ensure client satisfaction and strategic alignment at Vida, a virtual health clinic.
Yesterday
Bamboo Health
501 - 1000
Customer Success Manager at Bamboo Health, managing key accounts in the healthcare sector.
Yesterday
Cision
1001 - 5000
As a Client Success Associate at Cision, assist customers in achieving their long-term goals. Foster relationships to facilitate trust and success.
Yesterday
CBORD
201 - 500
As a Client Success Manager, ensure healthcare clients understand the value of our fintech solutions.
Yesterday
Quick Med Claims, LLC
201 - 500
Create and maintain client relationships for Quick Med Claims. Focus on client retention and revenue safeguarding.