Customer Success Manager

November 16

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EasyPost

WebsiteLinkedInAll Job Openings

postage • shipping • API • logistics

51 - 200 employees

☁️ SaaS

🚗 Transport

🔌 API

💰 $25M Series B on 2021-09

Description

• The primary responsibility of a Customer Success Manager is to be an advocate for the customer with internal stakeholders at EasyPost. • We build trust with our companies by being actively engaged in helping them grow. • A CSM is able to build and show value to customers using the EasyPost platform. • Work with clients to prevent churn • Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services • Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems • Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags • Have the hard conversations • Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM • Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding • Work to delight our customers throughout their journey with EasyPost so they become evangelist

Requirements

• 3+ years of experience in a customer-facing role • Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers. • Proven ability to work unsupervised or as a team member of both the local office team and wider company teams • A self-starter with initiative, drive and strong desire to succeed • Previous experience working in shipping and logistics a plus • Knowledge of Salesforce and Zendesk a plus

Benefits

• Comprehensive medical, dental, vision, and life insurance • Competitive compensation package and equity • 401(k) match • Monthly work from home stipend of $50 net • Flexible work schedule and paid time off • Collaborative culture with a supportive team • A great place to work with unlimited growth opportunities • The opportunity to make massive contributions at a hyper-growth company • Make an impact on a product helping ship millions of packages per day