Client Success Manager - Health Plans

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Vida Health

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Mobile Healthcare • Consumer and Enterprise Services • Chronic Condition Management • Digital Healthcare • Behavioral and Emotional Health

501 - 1000

Description

• Collaborate closely with clients and internal teams to understand client needs and priorities • Ensure client satisfaction as the face of Vida throughout the client journey • Present analysis and strategic recommendations to leadership • Lead internal collaboration across various functions to develop and implement solutions addressing client needs

Requirements

• 5+ years of experience in account management, sales, customer success or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background • Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry • Familiarity with key healthcare administration/payer processes • Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement • Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent client priorities and tasks across one or more work-streams • Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership • Ability to develop and maintain leadership level relationships internally and externally • Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality • Must be comfortable with navigating ambiguity and have the ability to strategically prioritize • Must be very organized and a team player • Proficient in the use of web and mobile technologies, powerpoint and excel • Passionate about Vida’s mission • Bachelor’s Degree at minimum