Client Success Specialist

Yesterday

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Quick Med Claims, LLC

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Emergency Medical Services • Billing and Reimbursement • Revenue Cycle Management • Air Medical Billing • Ground EMS Billing

201 - 500

Description

• This position is remote • Responsible for creating, nurturing and sustaining long-term relationships with clients • Focus primarily on Client retention and safeguarding the revenue stream • Adhere to QMC HIPAA privacy policies and procedures • Ensure consistent adherence to company attendance policies • Service as a Point of Contact for client interactions • Assist with resolving issues and escalate when necessary • Manage all client inquiries received primarily through the Jira Service Desk • Work with internal Team Members to address and resolve tickets • Work with client base to create processes to enhance their business model • Monitor contract terms and renewals • Proactively maintain cooperative and productive relationships with assigned clients

Requirements

• High School Diploma or Equivalent required • Customer service experience • Must be able to interact well with all levels of a client’s organizational structure • Must be proficient in the use of MS Office 365 • Must be willing to train and navigate using Jira Service Desk • Strong oral and written communication skills • Intermediate computer skills • A customer-oriented attitude & strong interpersonal skills • Strong Organizational skills • Must display sufficient written and oral communication skills • Must have the ability to work in a fast-paced environment • Problem solving skills • Understanding of HIPAA • Ability to prioritize and manage all types of client interactions

Benefits

• Comprehensive & competitive benefit package • Generous 401k Company Match Program • Profit Sharing Potential • Bonus Program Potential • Flexible work schedules • Paid time off and holidays