Customer Success Manager - SaaS Enterprise

4 days ago

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Relocity, Inc.

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Talent Mobility • Global Mobility • HR Tech • Relocation • Destination Service

201 - 500

Description

• Relocity reimagines global mobility experience for enterprises. • You will ensure clients derive maximum value from solutions. • Manage onboarding and implementation processes to drive engagement. • Build relationships with clients to encourage contract renewals. • Resolve customer escalations and follow up on outstanding invoices. • Identify opportunities for upselling and cross-selling. • Create standardized materials for quarterly business reviews.

Requirements

• Minimum of 5+ years of experience as Customer Success Manager (CSM) • Strong interpersonal and communication skills • Exceptional communication, negotiation, and presentation skills • Expertise in leading client onboarding and implementation processes • Ability to analyze client challenges and troubleshoot issues • Ability to thrive in a fast-changing environment • Expertise in driving product renewals and upsell opportunities • Strong organizational skills with the ability to manage multiple projects • Familiarity with managing SaaS products • Strong ability to collaborate with product, sales, and support teams • Skilled in working both autonomously and collaboratively • Quickly learn and understand complex technology platforms • Bachelor's degree in Business Administration, Marketing, or related field; MBA a plus

Benefits

• Competitive Compensation • Paid Time Off • Paid Parental Leave • Remote Workplace • Flexible Work Schedules • Health, Dental, Vision, LTD Insurance • 401(k) • Professional Development Opportunities