Customer Success Manager

2 days ago

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Apixio

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Healthcare Provider Solutions • Payer Solutions • Risk Adjustment Technology • Health Plans Solutions • Prospective Solutions

201 - 500

Description

• Lead the Apixio relationship with the customer ensuring that they receive the best possible result delivery, service and support. • Manage coordination, tracking and reporting of all things related to customer projects. • Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams. • Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.). • Own customer operations project management processes, tools, reference materials and cross functional usage. • Monitor project status and success throughout the entire project lifecycle. • Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders. • Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team. • Identify, define and execute process improvements in line with department needs and organizational goals. • Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

Requirements

• 3+ years project management experience • Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level required • BS degree in business, technology or related field • Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems • Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful • Excellent written and oral communication skills

Benefits

• Meaningful work to advance healthcare • Competitive compensation • Exceptional benefits, including medical, dental and vision, FSA/HSA • Generous vacation policy