Customer Success Manager

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CertifID

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Security • Identity Verification • Digital Verification • Two Factor Authentication • Wire Fraud Prevention

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💰 $12.5M Series A on 2022-05

Description

• Cybercrime is rising, reaching record highs in 2023. • According to the FBI's IC3 report, total losses exceeded $12 billion. • CertifID provides a secure platform that verifies identities and authenticates wire transfer instructions. • Our technology mitigates risks and ensures transactions are conducted with confidence. • CertifID is seeking a Customer Success Manager to engage with Mid-Market and SMB customers. • Responsibilities include managing customer success strategies and training on CertifID's technology. • Identify and address potential risks to customer satisfaction and retention.

Requirements

• Although not a strict requirement, candidates for this role will typically have 5+ years of experience in customer success or relationship management. • Familiarity with customer success platforms and tools (e.g., Salesforce, Gainsight, etc.). • Self-starter attitude with a proactive approach to problem-solving and decision-making. • A growth mindset, willingness to take risks, and champion new initiatives. • Strong social and interpersonal skills • Excellent organizational skills with the ability to manage time and resources effectively. • Exceptional communication skills, both verbal and written. • Passion for technology and innovation, with a desire to make a meaningful impact on customer success. • Strong problem-solving skills, quick thinking,

Benefits

• Health, dental, and vision Insurance • 401k with matching and no waiting period • Company Equity • Wellness reimbursement of $300/year • Life insurance • Parental leave • 20 vacation days • 5 sick days • 12 company-paid holidays • 2 mental health half-days • No work on your birthday