Customer Success Manager

4 days ago

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Pulley

WebsiteLinkedInAll Job Openings

cap table • equity management

11 - 50

Description

• Lead customer relationships focused on driving value across Pulley’s product and services • Serve as a consultant by recommending best practices or suggestions to drive deeper Pulley usage and advocacy • Own customer retention, risk mitigation and resolution • Gather customer feedback to help inform Pulley’s R&D efforts to guide future roadmap initiatives • Partner with cross functional Pulley teams to deliver current, or envision future services or solutions to meet the ever changing needs of founders • Lead team initiatives or projects to continually uplevel the team or department

Requirements

• 5+ years of experience working in proactive customer / account management either in SaaS or equivalent fast paced customer facing environment • Passionate about delivering a positive customer experience • Proven ability to build stakeholder buy in at multiple levels within an organization • Exceptional written and verbal communication skills • Solutions oriented mindset, with experience leading change with accounts • Empathy and tact when working with customer issues under pressure • Ability to come up to speed quickly on new complex topics including financial issues, equity, and cap table management systems or other problems of a fairly technical nature • Driven to solve complex problems

Benefits

• Health insurance • Unlimited PTO • 401(k) Match