Customer Success Manager

November 21

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Carr Talent

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Recruiting • Staffing • Talent Acquisition • Head Hunting • Sourcing

11 - 50 employees

🎯 Recruitment

🤝 B2B

Description

• Responsible for defining and maintaining customer success tracks. • Create and adapt strategies to allocate resources effectively. • Own and be responsible for the KPIs in the renewal process. • Serve as the primary point of contact for clients, building and maintaining strong relationships. • Oversee the full cycle of client accounts, from onboarding to ongoing support and renewal. • Coordinate projects and ensure timely delivery of services. • Establish processes for retention and improving churn rates. • Communicate with clients, providing advice and resolving their toughest issues. • Train and mentor customer support agents, potentially converting them into customer success roles. • Act as the top point of escalation for client issues. • Implement and track metrics to improve customer success processes. • Contribute to updating or implementing new systems and processes for customer success.

Requirements

• Minimum of 3 years experience in customer success, five years of experience in customer facing roles such as sales. • A background in real estate technology or Saas or B2B technologies is preferred. • Strong communication skills with the ability to provide advice and resolve client issues. • Capability to lead and establish processes • Ability to create and adapt strategies to allocate resources effectively • Keen understanding of Key Performance Indicators (KPIs) and other data metrics. • Adaptability to industry changes • Demonstrated ability to set and achieve ambitious goals, with a focus on driving customer success and business outcomes. • Strong commitment to understanding and meeting the needs of clients, ensuring a high level of satisfaction and long-term retention • Ability to communicate effectively with clients, providing strategic advice and resolving complex issues.

Benefits

• Competitive salary range of $80,000 to $100,000, plus bonuses • Quarterly milestone-based bonuses up to 30% of the salary for outstanding performance • Stock options available, accruing shortly after hire. • Remote position, offering flexibility of location and the opportunity to work with a diverse, and international team. • Monthly stipend for insurance • Professional development opportunities • Paid time off • Career advancement opportunities