Customer Success Manager - Strategic

November 21

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ServiceTitan

WebsiteLinkedInAll Job Openings

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

Description

• Manage long-term success of ServiceTitan’s largest customers and strategic accounts. • Develop relationships with corporate contacts in strategic accounts. • Coach corporate staff, franchise owners, and end users on best practices. • Collaborate with customers and product managers on enhancements. • Manage initiatives to increase product adoption and customer satisfaction. • Analyze user engagement data and provide actionable insights. • Gather intelligence on product usability and value. • Onboard new customers and assist with long-term relationship management.

Requirements

• 5+ years of experience managing multiple accounts and/or projects. • Be a self-starter that thrives in an entrepreneurial, fast-paced environment. • Exceptional account management and project management skills with attention to detail. • Ability to learn new software programs and identify usage opportunities. • Ability to think ahead of the client and address roadblocks proactively. • Problem-solver with creative solutions to overcome challenges. • Team player with strong communication and organizational skills. • Less than 15% travel nationwide.

Benefits

• Flexible time off with learning and development opportunities to continue growing your career. • Comprehensive onboarding program and leadership training for all levels. • Great work rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (100% employer paid options). • FSA and HSA, 401k match, and telehealth options (including memberships). • Parental leave, adoption reimbursement, maternity support, free breast milk shipping, pet insurance, and more.