Customer Success Coordinator
November 21
Description
• Conduct outreach calls to schedule patients for healthcare appointments • Answer inbound calls to assist patients with pre and post-visit support needs • Document interactions effectively in a CRM or EMR • Participate in department meetings • Verify insurance and collect co-pays • Check patients in and out and complete any needed (non-clinical) documentation • Effectively communicate with patients through various platforms • Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians • Coordinate with the field team and clinical team providing care • Coordinate support with patient medical records, letters, forms, and patient follow-up • Ensure professional communication with patients, coworkers, managers, and field staff • Maintain positive QA and KPI reviews • Stay current with the changing needs of the department • Additional assignments may be required as necessary
Requirements
• High school diploma or GED • Experience working in a call center or phone-based sales/support team • Basic knowledge of using standard applications (Outlook, Excel, Word, etc) • Fluency of the English language • Outstanding organizational and multitasking abilities • Active listener with excellent communication skills • Sound judgment and critical thinking • Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift
Benefits
• Medical • Dental • Vision (with company contribution) • Paid Time Off • 401k
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