DocGo
DocGo is a healthcare technology company shaping the future of healthcare delivery by reimagining how healthcare services are provided. With proprietary technology and skilled clinicians, DocGo delivers population health programs for governments, value-based arrangements for payers, medical transportation for hospitals, and mobile healthcare solutions that aim to keep patients at home and out of hospitals. They emphasize proactive, on-demand, and mobile healthcare solutions, offering services such as urgent care, preventive services, and chronic condition management. Operating in over 30 US states and the UK, DocGo is committed to increasing access to healthcare and improving patient outcomes through technology-driven, compassionate care.
medical transportation • Mobile Health • ambulance services • patient transport • EMS jobs
Customer Success Coordinator
January 23
DocGo
DocGo is a healthcare technology company shaping the future of healthcare delivery by reimagining how healthcare services are provided. With proprietary technology and skilled clinicians, DocGo delivers population health programs for governments, value-based arrangements for payers, medical transportation for hospitals, and mobile healthcare solutions that aim to keep patients at home and out of hospitals. They emphasize proactive, on-demand, and mobile healthcare solutions, offering services such as urgent care, preventive services, and chronic condition management. Operating in over 30 US states and the UK, DocGo is committed to increasing access to healthcare and improving patient outcomes through technology-driven, compassionate care.
medical transportation • Mobile Health • ambulance services • patient transport • EMS jobs
Description
• Conduct outreach calls to schedule patients for healthcare appointments • Answer inbound calls to assist patients with pre and post-visit support needs • Document interactions effectively in a CRM or EMR • Participate in department meetings • Verify insurance and collect co-pays • Check patients in and out and complete any needed (non-clinical) documentation • Effectively communicate with patients through various platforms • Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians • Coordinate with the field team and clinical team providing care • Coordinate support with patient medical records, letters, forms, and patient follow-up • Ensure professional communication with patients, coworkers, managers, and field staff • Maintain positive QA and KPI reviews • Stay current with the changing needs of the department • Additional assignments may be required as necessary
Requirements
• High school diploma or general education degree (GED) • Experience working in a call center or phone-based sales/support team • Basic knowledge of using standard applications (Outlook, Excel, Word, etc) • Bilingual English and Spanish • Outstanding organizational and multitasking abilities • Active listener with excellent communication skills • Sound judgment and critical thinking • Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business
Benefits
• Medical, Dental, and Vision (with company contribution) • Paid Time Off • 401k
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