Customer Success Consultant

10 hours ago

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TruBridge

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RCM Software • A/R Management • Early Out Collections • Revenue Cycle Consulting • A/R Cleanup

1001 - 5000

Description

•Collaborate and communicate with TruBridge clients for a successful experience. •Maintain and manage relationships with multiple clients. •Collaborate with internal teams to ensure client satisfaction. •Serve as a point of contact for all customers. •Ensure communication between client and internal teams. •Drive process improvements across customer and internal teams. •Identify upsell opportunities and connect Client Executive with the client. •Provide high level of value and customer service to clients. •Perform additional projects and job duties as assigned.

Requirements

•Strong analytical and problem-solving skills required. •Exceptional written, verbal, and interpersonal communication skills required. •Excellent client-facing and presentation skills. •Professional demeanor required. •Strong organizational, multi-tasking, and time-management skills. •Must be detail oriented and able to follow through on issues to resolution. •Must be able to act both independently and as a team member. •Bachelor’s Degree, or equivalent, preferred. •4+ years Client/Account management or related experience. •General understanding of project management procedures. •Proficient in Microsoft Word, Outlook, and Excel.

Benefits

•Work remotely with a work/life balance approach •Robust benefits offering, including 401(k) •Generous time off allotments •10 paid holidays annually •Employer-paid short term disability and life insurance •Paid Parental Leave