Customer Success Consultant

3 days ago

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TruBridge

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RCM Software • A/R Management • Early Out Collections • Revenue Cycle Consulting • A/R Cleanup

1001 - 5000

Description

• The Customer Success Consultant is responsible for collaborating and communicating with TruBridge clients to ensure a successful client experience. • Maintain and manage relationships with multiple clients. • Collaborate with other business units and/or internal teams to ensure client satisfaction. • Serves as a point of contact for all customers and interact with clients through meetings, emails, and escalation resolution. • Ensure communication between client and internal teams. • Ensure customer emails are addressed within 24 hours with a timeline or resolution to the concern/request presented. • Responsible for facilitating project plan timelines and communicating with the customer. • Drive process improvements across customer and internal teams by identifying challenges and revenue opportunities for customers. • Identify upsell opportunities and connect Client Executive with the client. • Provide a high level of value and customer service to both our clients by identifying and efficiently resolving issues. • Perform additional projects and job duties as assigned.

Requirements

• Strong analytical and problem-solving skills required. • Exceptional written, verbal, and interpersonal communication skills required. • Excellent client-facing and presentation skills. • Professional demeanor required. • Strong organizational, multi-tasking, and time-management skills. • Must be detail oriented and able to follow through on issues to resolution. • Must be able to act both independently and as a team member.

Benefits

• Work remotely with a work/life balance approach • Robust benefits offering, including 401(k) • Generous time off allotments • 10 paid holidays annually • Employer-paid short term disability and life insurance • Paid Parental Leave