Customer Success Consultant

April 9

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TruBridge

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TruBridge is a healthcare solutions company specializing in revenue cycle management, electronic health records, patient access and engagement, and enterprise resource planning for healthcare providers. The company offers comprehensive, customizable services to hospitals, clinics, and ambulatory care facilities, aiming to improve financial health and operational efficiency. TruBridge's solutions include coding technology services, population health and data management, and outsourced revenue cycle management services. Their focus on data-driven insights and innovative products helps eliminate financial and operational obstacles, laying a foundation for long-term success in the healthcare industry.

RCM Software • A/R Management • Early Out Collections • Revenue Cycle Consulting • A/R Cleanup

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

💸 Finance

📋 Description

• The Customer Success Consultant is responsible for collaborating and communicating with TruBridge clients to ensure a successful client experience. • Customer Success Consultants focus on partnering with clients to clearly understand their data, goals, challenges, organizational structure, and key business drivers. • Maintain and manage relationships with multiple clients. • Collaborate with other business units and/or internal teams to ensure client satisfaction. • Serves as a point of contact for all customers and interact with clients through meetings, emails, and escalation resolution. • Ensure communication between client and internal teams. • Ensure customer emails are addressed within 24 hours with a timeline or resolution to the concern/request presented. • Responsible for facilitating project plan timelines and communicating with the customer. • Drive process improvements across customer and internal teams by identifying challenges and revenue opportunities for customers. • Identify upsell opportunities and connect Client Executive with the client. • Provide a high level of value and customer service to both our clients by identifying and efficiently resolving issues. • Perform additional projects and job duties as assigned.

🎯 Requirements

• Strong analytical and problem-solving skills required. • Exceptional written, verbal, and interpersonal communication skills required. • Excellent client-facing and presentation skills. • Professional demeanor required. • Strong organizational, multi-tasking, and time-management skills. • Must be detail oriented and able to follow through on issues to resolution. • Must be able to act both independently and as a team member.