Customer Success Strategy and Planning Leader

20 hours ago

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Intelligent Information • Accounting • Legal • Tax • Media

10,000+

Description

• Seeking a strategic leader for Customer Success team; • Pivotal role in shaping customer success delivery model; • Drive initiatives to enhance customer satisfaction, retention, and growth; • Collaborate with cross-functional teams for measurable results; • Serve as a customer advocate in product development;

Requirements

• Bachelor's degree required; • MBA or related advanced degree preferred; • Extensive experience in customer success, strategy, or planning roles; • Proven track record in customer success strategies; • Strong analytical skills; • Exceptional communication and interpersonal skills; • Leadership ability and experience in team management; • Excellent project management skills; • Experience with enterprise-level customers in B2B space; • Familiarity with customer success tools; • Knowledge of legal, tax, or compliance industries is a plus;

Benefits

• Comprehensive benefit plans; • Flexible vacation and supportive benefits for work-life balance; • Two company-wide Mental Health Days Off; • Work from another location for up to 8 weeks a year; • Retirement, savings, tuition reimbursement, and employee incentive programs; • Resources for mental, physical, and financial wellbeing; • Globally recognized for equality, diversity, and inclusion; • LinkedIn Learning access; • Environmental, Social and Governance (ESG) initiatives;