Head of Supply Chain - Onboarding

March 20

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eComplete Group

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eComplete Group is a full-service, rapid growth eCommerce partner and private investor that specializes in scaling brands and delivering commercial impact. They offer end-to-end eCommerce solutions, including access to global scale, industry-leading talent, and an in-depth proprietary data platform. The company's data platform provides advanced insights for data-driven actions at operational and product levels, enhancing eCommerce growth strategies and optimizing cost savings. eComplete Group's global network enables expansive logistics and marketing flexibility, making eCommerce growth more efficient compared to traditional agency models.

Private Equity • eCommerce • Growth • Venture Capital • Consulting

51 - 200 employees

🛍️ eCommerce

📋 Description

• We are looking for a customer facing Implementation/Onboarding Manager to join our growing supply chain team, supporting our largest Supply Chain customers from pre- to post-sales, onboarding through to go-live. • The Head of Supply Chain Onboarding is an energetic customer facing person who will engage, retain, and drive our customers’ understanding of existing and new product offerings. • This person will work with the broader Supply Chain organization, as well as other departments within eComplete to assist in the pre-and post-sales lifecycle for eCompletes portfolio of customers. • Throughout this process serving as a trusted advisor for each customer leveraging the eComplete supply chain platform. • The ideal candidate will be as passionate about our industry and solutions as they are about providing an exceptional experience for every customer. • As the voice of the Customer at eComplete, we expect our Head of Onboarding to be an active listener but also strategic thinker understanding that wearing both the company and the customer that equates to success for all.

🎯 Requirements

• 5+ years’ experience in successfully driving onboarding of new customers in complex customer environments in the supply chain industry, brokerage or 3PL is a plus • 2+ years’ experience in data migration and familiar with integration options, processes, and mappings • Excited about immersing yourself in a customer’s business and connecting the dots between one-off initiatives and a broader strategic vision • Eager to contribute beyond your role to strategic initiatives to improve the customer experience with eComplete • Tenacious at driving long-term customer value • Demonstrated history of data-enabled decision making and prioritization • Willingness to travel on-site with customers and suppliers as needed

🏖️ Benefits

• Competitive holidays + an extra day for your birthday • Enhanced Maternity & Paternity leave • 5% employer Pension contribution vs 4% employee • Access to office space in Stockport & LDN • Free office parking • Study support related to role • Employee discounts across our Brands