Education at Work
Business Process Solutions • Innovative Contact Center • Workforce Solutions • Outsourcing • Customer Care
Outbound Phone Transfer Agent
May 30, 2023
Education at Work
Business Process Solutions • Innovative Contact Center • Workforce Solutions • Outsourcing • Customer Care
Description
• Outbound Phone Transfer agent taking roughly 40 calls per hour to get in contact with and to encourage Discover Card holders to speak with another member of the Financial Services team in order to resolve their past due card balance. • Updating contact information, reviewing scripted disclosures, and transferring card holders to an account specialist who would handle the account further.
Requirements
• Students who are patient communicators and comfortable speaking with people over the phone • Students who are responsible and able to handle a professional job in a business environment – this includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude • Students who are able to work at least 20 hours per week – with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks • Students who are able to work year-round – including the school breaks including summer and winter break
Benefits
• Hourly wage of $14/hr. ($15/hr. if you work 25+ hours per week) and up to $5,250 each year with tax-free tuition assistance paid directly to the college or university • Ability to earn up to $19/per hour • Professional experience with a Fortune 500 company • Tuition assistance to help with debt • Opportunity to work while in college and creation of a leg up on potential summer internships or full-time employment with partners after the graduate • Student-friendly environment and a supportive community that understands the life of a working student • Promotions and leadership opportunities in multiple departments
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