Education at Work
Business Process Solutions • Innovative Contact Center • Workforce Solutions • Outsourcing • Customer Care
Outbound Phone Transfer Agent
May 19, 2023
Education at Work
Business Process Solutions • Innovative Contact Center • Workforce Solutions • Outsourcing • Customer Care
Description
• Outbound Phone Transfer agent responsible for updating contact information, reviewing scripted disclosures, and transferring card holders to an account specialist • Works around class schedule with shifts from 5 a.m. to 7 p.m. Monday to Friday, 5 a.m. to 11 a.m. Saturday, and 6 a.m. to 11 a.m. on the last Sunday of the month • Located at University Towers in El Paso, TX
Requirements
• Patient communicator • Comfortable speaking with people over the phone • Reliable and punctual • Able to work 20 hours per week (up to 30 hours during school year and up to 39 hours during school breaks) • Able to work year-round, including summer and winter breaks • Must be eligible to work off-campus with CPT/OPT related to major if an international student
Benefits
• Hourly wage of $12/hr ($13/hr for 25+ hours per week) • Up to $5,250 tax-free tuition assistance per year • Opportunities for student leadership positions • Student-friendly environment and schedule • Future career building with Discover partners
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