Customer Success Manager

4 days ago

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Education Perfect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

📚 Education

☁️ SaaS

Description

• Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. • Are you a teacher who’s passionate about helping students succeed and looking to step outside the classroom? • In this role, you’ll work closely with schools, building strong relationships with teachers, Heads of Departments and Senior Leadership. • You’ll be the go-to person for helping schools unlock the full potential of their EP subscription, driving product adoption and ensuring they get the most out of our platform. • What you will do • Build meaningful relationships with key school contacts, including teachers and decision-makers • Help schools realise the full value of their EP subscription by driving product adoption and usage • Deliver both in-person and online professional development sessions to school staff, ensuring they are equipped to succeed with EP • Support renewals, identify upsell opportunities and work with the Business Development Manager to drive growth within your portfolio • Proactively identify and address any potential risks of churn, keeping schools engaged and satisfied with EP • Regularly check in with your schools to keep them up-to-date on product updates, best practices and new features • Keep CRM data clean and accurate, ensuring smooth communication and relationship management • Collaborate with internal teams to provide feedback on product developments and competitor insights to help drive EP’s success • Attend events and networking opportunities to represent EP and build connections in the education community.

Requirements

• Teaching experience (Primary or Secondary) with a passion for education and helping students succeed • Experience presenting or delivering training - whether in-person or online, you’re comfortable leading sessions • Familiarity with online learning platforms - if you’ve used EP, even better! • Strong coaching and training skills with the ability to adapt to different learning styles • Excellent communication skills and the ability to build trust with others over phone, email and face-to-face • A natural problem-solver who can think on your feet and find creative solutions • A strong desire to step out of the classroom and into a role where you can make a broader impact in education

Benefits

• As our team is based globally, we offer both remote and flexible working arrangements • For our remote workers, a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office • Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day • Wellness allowance to use on anything to support your mental and physical wellness • EAP with unlimited sessions • Employee Equity Bonus Plan • Employee referral program - $2000 when you refer a new team member • Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub • EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees • The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community