Customer Success Manager

4 days ago

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Momentus Technologies

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Event management software • Event scheduling software • CRM purpose-built for the events industry • Event booking software • ERP software

201 - 500

Description

• At Momentus, we empower our customers around the world to bring extraordinary events to life. • Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships. • As a Customer Success Manager at Momentus, you’ll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. • You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment.

Requirements

• Proven experience in a customer-facing role, preferably as a Customer Success Manager. • Strong communication and interpersonal skills. • Ability to understand technical concepts and explain them to non-technical audiences. • Problem-solving and conflict resolution skills. • Familiarity with customer success tools (e.g. Gainsight) and Salesforce. • Results-driven with a focus on customer satisfaction and retention. • Events industry experience is a plus.

Benefits

• Paid Parental Leave: Celebrate life's milestones and bond with your new bundles of joy. • No Dress Code: We value your individuality. Come as you are - because we know you're smart enough to choose what to wear. • Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever. • Flexible Career: We believe in work that works for you. Get the job done where you work best. • Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career. • Two tickets valued up to $500 to attend events hosted by our valued customers, fostering strong relationships and industry connections. • CEO Impact Award: Recognizing our employees' dedication to our values with a custom pair of shoes as a token of appreciation for their commitment. • Your Voice Matters: We believe in open communication and support your growth through annual reviews, department meetings, and personal 1-on-1's. • Tailored Onboarding for You: From day one, we provide individualized onboarding for every new member of our team. • Personal Growth Matters: We're passionate about your growth! We offer both internal and external development opportunities.