Director of Customer Success - K-12
July 22
Description
• Serve as the primary point of contact for account success and renewal for portfolio of school districts, ensuring a high level of client satisfaction and 100%+ net retention score and 15%+ annual growth within region. • Build and maintain strong, long-lasting relationships with key stakeholders, including regional clinical leadership, district and school administrators, clinicians, and teachers. • Lead regular check-ins and meetings with school district representatives to review program progress and address any concerns. • In partnership with the Regional Vice President and Regional Clinical Directors, oversee the successful implementation of mental health support programs in assigned school districts. • Monitor and evaluate program effectiveness, providing feedback and recommendations for improvements. • Work with data analytics team to analyze program data to measure outcomes and impact. • Prepare and present detailed reports on program performance to school district stakeholders and internal teams. • Collaborate with the clinical leadership team to develop and execute strategies for program renewal, expansion, and improvement. • Lead the contracting, pricing, and negotiating process for accounts under management. • Conduct analysis to identify reimbursement opportunity for districts in region. • Identify opportunities for new partnerships and program enhancements. • Partner with grant team to source for alternative funding to support program renewal and expansion, as needed. • Track various stakeholder engagement and activities through Salesforce. • Contribute to the development of marketing and outreach materials to promote the programs in region.
Requirements
• Bachelor’s degree, required. • 8+ years of school partnership, account management, or sales experience, with a minimum of 5+ years in the K-12 Education sector highly preferred. • Strong presentation and negotiation skills to influence decision-makers. • Proven experience in account management, customer success, or a related role, preferably in the education or mental health sector, preferred. • Good understanding of mental health issues and interventions in educational settings. • Excellent communication and interpersonal skills. • Ability to analyze data, present data driven content, and generate actionable insights utilizing data. • Strong organizational and project management skills. • Effective listening skills to understand client needs and respond appropriately. • Ability to travel within region as required.
Benefits
• ESS is focused on addressing one of the biggest challenges our country is facing - - the mental health of our youth. • ESS is a dynamic organization with a strong record of accomplishment of innovation and growth. • ESS provides staff with excellent career growth opportunities. • ESS provides extensive time off tied to the school calendar, with limited summer hours. ESS prioritizes and gives value to a clinician’s work-life balance. • ESS offers staff competitive compensation and benefits offerings. • ESS values clinician voice and perspective and has multiple methods to give feedback and input on company decisions
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