Customer Support Specialist (REMOTE)
June 20
Description
• Provide technical and billing support to users through live chat and email • Investigate user problems and prepare escalations or bug reports • Gather and report user’s feedback and product improvements • Handle payment related operations • Learn and document information about users • Establish personal relationships with customers • Assist with the internal and external documentation
Requirements
• 3 or more years of experience in Customer Support / Technical Support • Flexible in working hours. Being able to work in the morning, evening, and weekends • Previous experience in compiling the documentation (internal or external) • Analytical and troubleshooting skills (experience in resolving complicated issues that require strong ownership, personal investigation, and cooperation with different teams) • Experience in working with CS tools such as: Jira, Confluence, Zendesk or similar emailing tools • Understands what KPIs were used in the past roles and what was his/her measured level of performance • Previous experience in handling issues via TeamViewer • Knows or wants to learn new technology, for example, some programming language • Work experience in copywriting • Willingness to work on chats • Willingness to work in shifts
Benefits
• Long term, full time position • 22 days of paid annual leave per year • Work on digital products generating millions of visitors monthly • Flexible hours • Work from home
Apply NowSimilar Jobs
June 13
RateHawk
201 - 500
