IT Project Manager

February 28

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Egis

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Egis is a leading global firm specializing in architecture, consulting, construction engineering, and operations. The company collaborates closely with clients to create smart, sustainable transport systems, cities, and utilities worldwide. With its deep technical expertise, Egis focuses on delivering solutions for the built environment, transport infrastructure, and sustainable resource management. Egis operates on a global scale, executing projects in over 100 countries, emphasizing resilience and balanced development in response to climate change. Their work encompasses a wide range of sectors including transport (urban, rail, air, road, maritime), energy, water, and the environment, as well as significant infrastructure and building projects.

Consulting and Engineering • Infrastructure and Building Engineering • Project Development and Operation

10,000+ employees

📋 Description

• Are you looking to elevate your career? • Your technical skills? • Your opportunity for growth? • Immersion’s Government and Public Services Information Technology Practice is the place for you! • Overseeing the planning, execution, and delivery of IT projects within scope, timeline, and budget constraints. • Collaborating with stakeholders to define project objectives, requirements, and deliverables. • Developing project plans, schedules, and resource allocations. • Leading and motivating project teams to achieve project goals. • Monitoring and controlling project progress, identifying risks, and implementing mitigation strategies. • Managing changes to project scope, schedule, and costs. • Communicating project status, issues, and resolutions to the Government Technical Manager. • Ensuring compliance with project management standards, methodologies, and best practices. • Evaluating project outcomes and implementing lessons learned for continuous improvement. • Experience with ServiceNow and EGAIN portal monitoring. • Analyze and report IT service desk trouble ticket data in either word or PowerPoint documents as assigned by GTM or management as needed. • Proficient in applying, customer service and customer support principles and methods: Systems installed in customer organizations. • Training methods; problem resolution databases. troubleshooting and data analysis methods. • Proficient in the remote installation of primary and peripheral computer software and hardware. • Proficient in troubleshooting and resolving problems on desktop computers, laptop computers and/or applications or software for customers. • Proficient in remote chat service delivery and knowledge of the capabilities and limitations of equipment configuration, operating systems, utility programs, software applications. • Knowledge of business operations as related to service desk environment and systems. • Ability to work independently and as a team lead\supervisor to maintain a good working environment. • Attend training, technical, procedural and security as requested by the IRS.

🎯 Requirements

• Bachelor’s degree required. • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. • Technical skills to provide oversight and workload management for IT Service Desk assigned Contractor resources. • Supervisory skills and experience to assign work to other Contractors, ensure work is completed timely, monitor work, and adjust schedules to meet objectives and goals of an Information Technology Service Desk. • Ability to work independently and as a team lead\supervisor to maintain a good working environment. • Prior professional services or federal consulting experience. • Experience with unique needs of Internal Revenue Service Information Technology User & Network Services Customer Service Support.