Client Success Associate

5 days ago

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Element Fleet Management

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Element Fleet Management is a leading company in North America, Australia, and New Zealand, providing comprehensive fleet management services. They offer an end-to-end suite of solutions that cover the entire lifecycle of fleet operations, from planning and acquiring vehicles to optimizing fleets and maximizing investments. With 1. 5 million vehicles under management and 4,100 clients, Element Fleet Management delivers tailored solutions to meet the unique needs of various industries. They focus on reducing fleet costs and risks while improving productivity through data-driven decisions and innovative mobility solutions, such as electric vehicle management and fleet connectivity. Element is committed to sustainability and promoting diversity, equity, and inclusion.

fleet management • vehicle leasing • consulting • global fleets • car/light duty vehicles

1001 - 5000 employees

🚗 Transport

💰 $125M Post-IPO Equity on 2014-03

📋 Description

• Execute day-to-day tactical requests as communicated by the FPS Partner/Lead • Receive, complete, coordinate, and/or escalate requests and activities that support product and asset management • Manage exceptions to ensure processes/requests are followed up timely and closed loop • Identify requests that require specialized knowledge or escalation; leverage subject matter experts to quickly and efficiently resolve inquiries

🎯 Requirements

• High School diploma or equivalent required. • BS/BA in business or related field preferred (equivalent customer service experience may be considered in lieu of a BS/BA. • Minimum 1 year of customer services experience, preferably in a B2B (business to business) or services organization • Experience working with Electric Vehicles (EVs) or EV knowledge is a bonus • Solid working knowledge of Microsoft suite of programs. • Strong excel knowledge, including formulas, data analytics, v- look ups, pivot table etc. • Positive attitude and ability to work collaboratively with others whom share different opinions • Ability to manage multiple tasks and priorities • Self-motivated and professional team player who works well with others • Ability to work in a constantly changing environment while achieving quality results • Must be able to work EST (9:00 am EST – 4:30 pm EST)

🏖️ Benefits

• A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)