Implementation Specialist

March 6

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Eleos Health

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Eleos Health is a company that specializes in providing AI-powered behavioral health software designed to enhance the efficiency and quality of care delivery. Their platform focuses on automating documentation and compliance tasks for behavioral health providers, significantly reducing the time providers spend on these tasks and allowing them to concentrate more on client care. By leveraging augmented intelligence and machine learning, Eleos Health delivers detailed progress note suggestions and clinical insights, improving providers' work-life balance and client outcomes. Eleos Health serves behavioral health organizations across the United States, offering solutions that integrate seamlessly into existing electronic health record workflows.

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

•Implementation Specialist (Remote) •Who is Eleos Health? •Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family, or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, •We want to give clinicians the support they need to do the critical work only they can do. •What is this opportunity? •We are looking for an Implementation Specialist to join our growing Customer Success team. This person will play a critical role in implementing products and analyzing customer data to provide insights. Reporting to the Implementation Team lead, you will work closely with your team members in Implementation, R&D, Support, Solutions Engineering, Training, and Customer Success, among others. With an innovative solution that meets a clear market need with growing traction and customer base, this is an amazing opportunity to support the organization as well as increasing the speed to value time during our new customers’ onboarding journey. •Who are you? •You’re a recent graduate excited to jump into the world of fast-paced, dynamic work. You love learning, building, and helping customers see value quickly. Startups energize you because you enjoy collaboration, tackling new challenges, and contributing to multiple aspects of a project. You take pride in delivering high-quality work, appreciate constructive feedback, and are eager to grow your technical and business skills such as communication, organization, and cross-functional collaboration. •How will you contribute? •Configure and QA the products, identifying issues and escalating as needed •Support Implementation Managers in User Acceptance Testing with customers •Maintain and improve documentation, including configuration guides, process workflows, and testing procedures •Support internal process improvements, identifying inefficiencies and contributing towards workflow enhancements. •This is a unique opportunity to join a startup that has a meaningful impact on well-being and mental health.

🎯 Requirements

•Bachelor’s degree in a relevant field (e.g., Computer Science, Psychology, Biology), or related coursework. •0-2 years of experience through internships, research, or roles in technical support, analysis, or configuration •Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious •Proactive learning mindset and adaptability to new tools. Basic understanding of software configuration and testing a plus. •Excellent written and verbal communication skills •You are a self-starter, you love learning and are always actively looking for opportunities to contribute •Healthcare or startup experience a plus •Open to travel opportunities to customer sites

🏖️ Benefits

•Mental health days off you can take any given moment simply because you need them. •Opportunity to build, grow and become highly instrumental in shaping how technology can increase the effectiveness of therapy. •A team of amazing people with a shared vision and the infinite drive to make it happen •A product that positively impacts peoples' lives every single day.