SMB Implementation Manager

November 14

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ServiceTitan

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SaaS • Mobile • FinTech

1001 - 5000

Description

• Serve as a process and workflow focused point of contact for customers during implementation. • Prepare, update, and manage project management materials. • Keep all customers on track to go-live as scheduled. • Manage risks preventing customers from going live. • Conduct live working sessions demonstrating best practices. • Host open office hours, 1:1 meetings, and group check-in calls with customers. • Troubleshoot software and hardware issues related to ServiceTitan.

Requirements

• At least 2+ years of relevant experience preferred. • Home Service industry knowledge. • Critical thinking skills for troubleshooting software issues. • Experience with ServiceTitan software a big plus. • Exceptional project management skills. • Proven ability to multitask and manage multiple projects. • Exceptional customer relationship skills.

Benefits

• Flexible time off with learning and development opportunities to grow your career. • Comprehensive onboarding program, leadership training, and other events. • Great work rewarded through Bonusly and peer-nominated awards. • Company-paid medical, dental, and vision insurance. • 401k match and telehealth options. • Parental leave and adoption reimbursement support. • On demand maternity support through Maven Maternity. • Free breast milk shipping through Maven Milk. • Pet insurance and legal advisory services. • Financial planning tools.