SMB Implementation Manager

October 29

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ServiceTitan

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SaaS • Mobile • FinTech

1001 - 5000

Description

• Serve as a process and workflow focused point of contact for a cohort of customers during 5 week implementation program. • Prepare, update, and manage project management materials. • Keep all customers within your cohort on track to go-live within their agreed-upon schedule. • Manage various forms of risk that would prevent customers from going live within predetermined schedule. • Conduct live working sessions with customers, demonstrating best practices and critical features for go live. • Host open office hours, 1:1 meetings, and group check-in calls with your assigned cohort. • Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications.

Requirements

• At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience. • Critical thinking skills with experience in troubleshooting software issues. • Experience with ServiceTitan software a big plus. • Exceptional project management skills; Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail. • Exceptional customer relationship skills and a clear view on what constitutes excellent customer service. • Familiarity with SaaS business models a plus.

Benefits

• Flextime, recognition, and support for autonomous work: • Flexible time off with ample learning and development opportunities to continue growing your career. • A comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Support for Titans at all stages of life: • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.