SMB Implementation Manager

March 11

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ServiceTitan

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ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Serve as the single point of contact during a customer’s onboarding/implementation process. • Guide your customers from sign-up to success. • Coordinate and/or implement your customers’ data migrations, initial trainings, and third-party integrations. • Oversee your customers’ account ensuring that they are using use the product correctly. • Coach and train your customers on product and industry best practices.

🎯 Requirements

• At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience. • Experience with ServiceTitan software a big plus. • Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail. • Exceptional customer relationship skills and a clear view on what constitutes excellent customer service. • Familiarity with SaaS business models a plus.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.