Implementation Consultant

2 days ago

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Anthology Inc

WebsiteLinkedInAll Job Openings

Educational Technology Solutions • Blackboard® (LMS • Anthology® Student (SIS/ERP) • Anthology® Reach (CRM)

1001 - 5000

💰 Venture Round on 2023-01

Description

• Anthology delivers education and technology solutions to empower educators and institutions • This position leads the implementation of our Reach CRM solution • The Implementation Consultant is responsible for leading customers through the design and delivery of Anthology’s software solutions • Working as part of a team to deliver solutions efficiently while achieving a high level of customer satisfaction • Includes becoming a subject matter expert in Anthology’s solutions and implementation methodology • Conducting business process reviews, guiding customers through complex design discussions and configuration sessions • Supporting user acceptance testing and deployment processes • Leading customer training • Following established methodology to meet project deliverables • Recognizing potential solutions to a business problem • Providing required documentation and training for tasks • Leading and delivering Microsoft Dynamics (CRM)/Power Apps projects

Requirements

• Bachelor’s degree in Finance, Business Administration, Information Technology, or related field or equivalent experience • At least 2 years working with Microsoft Dynamics CE 365 or other CRM software • In-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales based solutions or other CRM software to solve complex business problems • Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcast training • Excellent written and oral communication skills • Excellent presentation, training, and public speaking skills • Strong problem-solving and research skills • Ability to work with cross-functional teams across global locations • Ability to work independently or as part of a team to accomplish assigned tasks • Ability to learn and adapt easily to working with new technologies • Demonstrated strong analytical and critical thinking skills • Self-starter with troubleshooting capabilities • Fluency in written and spoken English • Microsoft Certified: Power Platform PL-200 • Microsoft Certified: Dynamics 365 Sales MB-210 • Microsoft Certified: Marketing Functional Consultant MB-220 • Knowledge of MS Dynamics HigherEd Accelerator • Higher Education industry experience • Master’s Degree in Business, Technology or related area • Student Information System experience • Experience working in both Agile and Waterfall delivery models • Previous experience with other software applications such as database and reporting programs • HTML and web development experience • Experience working with global/offshore teams on CRM technology implementation and maintenance • Proficient in Microsoft Office applications