Implementation Specialist

3 days ago

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Flight Schedule Pro

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The Golden Rule • Billing & Payments • Aircraft Maintenance • Reporting & KPI monitoring • Training Management

51 - 200 employees

🚀 Aerospace

📚 Education

🚗 Transport

Description

• Help clients adopt and transition to our software platform • Oversee the installation and customization of the software • Work closely with the sales and CSM team in sales engagements to provide best practice suggestions • Own the post-purchase onboarding pipeline to ensure customers are activated and trained in a timely manner to maximize their ROI • Customize the product based on assessment and client needs • Train the client's staff to use the software • Leverage industry best practices around change management • Own the Onboarding process from purchase to account activation • Deliver client presentations and training to small groups

Requirements

• 1-2 years of experience implementing operational efficiency / ERP software in a SaaS environment • Demonstrated project management / change management experience • Exemplary communication skills, both written and oral • Comfortable presenting on Zoom and in-person • A positive attitude and a desire to be part of a motivated group doing big things • Knowledge of the Aviation industry and terminology preferred • Exemplary writing skills and an interest in writing blog posts, forum responses, guidance docs, and other community- and knowledge-building contributions • Nice to have, but not required: • PMP Certification • Experience administering or managing Flight Schedule Pro or similar scheduling software • Experience using Advanced Reporting within Flight Schedule Pro • Basic knowledge of SQL functions • Familiarity with CRM and Project Management tools (HubSpot, Pendo, PlanHat, etc)

Benefits

• Join a rapidly growing technology company with bold aspirations! • Full benefits package (Medical, Dental, Vision, Short Term Disability, Life Insurance, 401k) • Equity Appreciation Plan • Flexible Paid Time Off Policy to promote a good work/life balance • 7 Company Wide Paid Holidays + 2 Floating Holidays • 2 Wellness Days • Employee Assistance Program • Professional Development Stipend including Flight Training reimbursement opportunity • $300 Home Office Stipend for new hires • Freedom to grow, learn, and explore in a wide variety of technologies and skills • Ample opportunity to implement your ideas and suggestions: help us draw the blueprint