Implementation Engineer

March 11

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Clutch

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Clutch is a results-driven consulting firm that redefines traditional consulting methods through a human-centered approach. By focusing on data-driven solutions, Clutch addresses gaps in business processes for companies of all sizes, including government entities, small businesses, and financial institutions. It specializes in marketing, communications, and event management, and utilizes proprietary tools and resources to drive transformational outcomes. Notably, Clutch applies a Human Transformation Approach to re-integrate human elements often overlooked by technology-led solutions. It offers AI-driven insights to predict and quantify human emotions, enhancing understanding and support for entrepreneurs and the startup marketplace.

Event Management • Project Management • Strategic Consulting • Marketing & Communications • Program Management

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📋 Description

• As an Implementation Engineer, you will be responsible for setting clients up for long-term success on Clutch products by managing the implementation process for our Customers. • Drive the design, configuration, and delivery of Clutch’s platform. • The role is suitable for individuals with strong communication skills and technical backgrounds who enjoy interacting with both internal and external stakeholders. • Lead and architect technical vision for large enterprise customer’s implementation, testing and reporting. • Work with and directly support customers to craft the best possible experiences for users in Clutch. • Implement and troubleshoot Clutch solutions in various configurations and Client environments. • Be an expert on Clutch’s platform capabilities and app design patterns. • Collaborate with cross-functional teams to improve and evolve products. • Manage day-to-day operational and tactical aspects of multiple Implementation projects. • Effectively communicate plans, progress, and status to both internal and Customer stakeholders. • Collaborate with Customer Success, Product, and Engineering teams within Clutch to run beta programs for new features, improve the platform, and grow our fintech community.

🎯 Requirements

• Background in Computer Science or strong technical training • 2+ years experience integrating with web APIs • Excellent communication skills, both written and verbal • Comfortable leading meetings with customers • Ability to identify and clearly communicate pragmatic solutions to complex integration problems • Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDK's, etc.) • Self-starter with the ability to assess, troubleshoot, and work autonomously to decompose and solve complex problems. • Ability to read, write, and understand code in multiple programming languages • Knowledge of Python, javascript, typescript, json, github and terminal • Superior time management skills to manage multiple external customers simultaneously • A passion for working with people, paired with excellent communication skills; you can explain a complex technical issue in such a way most people could understand • Experience with modern web frameworks is a plus (React, Node.js, etc)

🏖️ Benefits

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. • Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. • Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.