Client Success - Digital Marketing Manager

June 26

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Description

• Build and maintain strong, positive relationships with clients through excellent communication and responsive support • Act as the primary contact for client inquiries, ensuring timely and accurate resolution of issues • Provide courteous and professional assistance to clients, addressing their needs, concerns, and inquiries via various communication channels (phone, email, chat) • Analyze client concerns and take proactive steps to identify and implement solutions • Maintain a deep understanding of our products/services and effectively communicate their features, benefits, and value propositions to clients

Requirements

• Dedicated workstation at home • 30 MBPS minimum Internet connection • Backup device and Internet in times of power outages

Benefits

• Excellent English is critical • Proven experience in a customer service or client-facing role • Experience working in a Digital Marketing Agency is highly preferred • Exceptional communication skills, both written and verbal • Strong problem-solving abilities and a customer-centric mindset • Ability to work independently in a remote setting, demonstrating self-motivation and time management skills