Enterprise Customer Success

February 25

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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ElevenLabs

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Research Lab. Exploring new frontiers of voice generation. We are researching and deploying novel methods in voice AI to make content enjoyable in any language and voice to benefit new audiences and viewers.

2 - 10 employees

💰 $19M Series A on 2023-06

📋 Description

• This role is remote, so it can be executed globally. • We’re looking for a self-starting, highly energetic Customer Success professional based in the USA, who is passionate about voice technology. • Manage a enterprise book of business of about 20 accounts. • Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises. • Build and maintain strong relationships with your clients to drive their success. • Play a key role in onboarding clients and defining the best practices across the world. • Measure and improve customer satisfaction & experience. • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion. • Own your NRR + customer health KPIs and track them against the company goals.

🎯 Requirements

• 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization. • A strong scalability and customer excellence mindset. • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization. • Excellent problem-solving and analytical skills to address customer needs and concerns. • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.

🏖️ Benefits

• High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. • A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!) • Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings. • Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.