Online Digital Account Manager
September 18
Description
• Manage clients’ web-centric development projects (websites, social media, SEO, etc.). • Act as the primary contact for client communications, gathering information and advocating between the client and production teams. • Effectively discuss and cross-sell Practice Builders' solutions. • Communicate regularly with clients: accurately track and record customer communications. • Thrive in a busy work environment with a high volume of tasks. • Conduct client web trainings. • Document all client activity in Salesforce. • Push projects through Jira.
Requirements
• 1-5 years of experience in online project management and/or account management. • Web development, Social Media or SEO knowledge or experience is a major plus. • Exceptional client communication skills. • Exceptional computer literacy skills and knowledge. • Excellent written and verbal skills. • Strong organizational and time management skills. • Great record-keeping abilities. • Salesforce.com familiarity is a plus. • Jira familiarity is a plus. • Self-starter- working independently without continuous supervision. • Immediate responsiveness to all internal and external inquiries. • Willingness to help at all levels, to get the job done and help colleagues. • Enthusiasm for learning new topics, and sharing knowledge with others.
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