Elite Technology
Elite Technology is a company specializing in financial solutions for law firms globally. With over 70 years of experience, Elite offers a range of products designed to boost operational efficiency, increase profitability, and provide strategic visibility. Their innovative solutions, like the cloud-native SaaS product 3E and the electronic billing system eBillingHub, streamline finance and accounting operations in law firms, enhancing billing, invoicing, and financial reporting. Elite's tools enable law firm leaders to make informed business decisions and effectively manage their firms.
software • legal • practice management • financial management • professional services firms
Application Support Analyst
January 22
Elite Technology
Elite Technology is a company specializing in financial solutions for law firms globally. With over 70 years of experience, Elite offers a range of products designed to boost operational efficiency, increase profitability, and provide strategic visibility. Their innovative solutions, like the cloud-native SaaS product 3E and the electronic billing system eBillingHub, streamline finance and accounting operations in law firms, enhancing billing, invoicing, and financial reporting. Elite's tools enable law firm leaders to make informed business decisions and effectively manage their firms.
software • legal • practice management • financial management • professional services firms
📋 Description
•The Financial Application Specialist is the primary service contact assisting customers to effectively utilize Elite 3E software to meet their firm’s business objectives. •Provide technical consultative Application Support for Elite’s 3E product in a non-call center type of project-based environment. •The role may be cross trained or involved in other product offerings over time.
🎯 Requirements
•MUST HAVE a thorough understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred •Bachelor’s degree or equivalent experience in IT, Finance Analyst and/or Accounting and Finance •2+ years technical, financial, accounting and/or customer service experience with financial programs •Knowledge in Microsoft SQL Server, MS office, Azure, Azure Monitoring, Smartsheet, IE, Chrome and relational database concepts is a plus •Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems •Excellent organizational, time management, written and verbal communication skills. •Ability to efficiently multitask dynamically and prioritize focus correctly •Working knowledge of computer hardware and network operating systems and expertise trouble shooting hardware and software compatibility issues across various configurations is a plus •Prior knowledge/experience in legal finance sector, professional services or similar financial systems environment •Elite software experience a significant plus •Experience as a technical support engineer, application support analyst or application support engineer for a SaaS product or company is preferred
🏖️ Benefits
•100% remote work, with the ability to go to a WeWork in Escazúe •PTO •2 Elite Mental Health Days per year •Annual Incentive Plan •14 Paid Costa Rica Holidays •Comprehensive medical, dental, and vision benefits •Life Insurance
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