Senior Product Manager - UCaaS & CCaaS

March 18

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Eltropy

Eltropy is a company that provides a unified communications platform powered by artificial intelligence. The company specializes in transforming member and customer experiences for credit unions and community banks, offering solutions that integrate seamlessly into workflows across various departments such as lending, collections, and contact centers. Eltropy's platform includes features like secure chat, video banking, text messaging, and AI agents, all aimed at improving communication and operational efficiency. With a strong focus on compliance and security, Eltropy helps financial institutions reduce fraud and optimize performance through innovative digital interactions.

Enterprise Content marketing โ€ข Omnichannel โ€ข Content Automation โ€ข Conversational Commerce โ€ข Real-time Tracking

51 - 200 employees

Founded 2013

๐Ÿค– Artificial Intelligence

๐Ÿ’ธ Finance

๐Ÿ’ณ Fintech

๐Ÿ’ฐ Venture Round on 2021-06

๐Ÿ“‹ Description

โ€ข Lead the development and growth of communication solutions at Eltropy. โ€ข Define product vision, strategy, and roadmap for UCaaS and CCaaS solutions. โ€ข Conduct market research and competitive analysis to identify trends and opportunities. โ€ข Collaborate with engineering and design teams to deliver innovative features. โ€ข Work closely with customers to gather insights and prioritize feature requests. โ€ข Partner with marketing and sales to define pricing and messaging for product launches. โ€ข Ensure products meet regulatory, security, and compliance standards for global markets.

๐ŸŽฏ Requirements

โ€ข 5+ years of product management experience, with at least 3+ years focusing on UCaaS and/or CCaaS solutions. โ€ข Strong understanding of VoIP, SIP, WebRTC, cloud communications, and contact center technologies. โ€ข Ability to work closely with engineering teams, understanding APIs, integrations, and cloud-based architectures. โ€ข Proven experience in working with Agile/Scrum methodologies and leading cross-functional teams. โ€ข Experience in gathering customer insights and translating them into impactful product features. โ€ข Strong ability to interpret data, track key metrics, and drive data-driven decisions. โ€ข Ability to clearly articulate product vision, strategy, and technical requirements to diverse audiences.

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