Program Manager

March 7

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Emerald

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Emerald is a company focused on providing innovative solutions for users facing issues with browser compatibility. They aim to enhance user experiences by ensuring that essential features work seamlessly across supported browsers.

501 - 1000 employees

Founded 2014

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-06

📋 Description

• Manage end-to-end app implementation process • Delegate work between event/show staff, platform provider staff, and event app resources • Working with show teams to collect materials to build or augment customer profiles • Uploading graphics, media and data to the platform • Edit these materials when necessary • Reviewing customer data and show agenda data to relay missing or incomplete information back to show brand for correction • Conforming to brand guidelines to create navigational elements for both the mobile and web-based versions of the application • Working with show marketing teams for use of proper language and labelling • Perform quality assurance checks alongside show team to deliver an optimal customer experience • Collaborate with show marketing to build out in-platform email sends and influence additional marketing to optimize user uptake of app • Troubleshoot application issues as they arise and escalate to the proper people/groups for resolution • Work with show floor mapping solution to ensure all locations match our customer data and are labelled correctly • Support and guide show teams for components they must deliver for you to fulfill your obligations • Assisting with creation of best practices documentation and influencing usage across show brands • Understand and identify key app usage metrics and influence changes to implementation based on • Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes • Conduct regular project meetings, providing updates to team members, stakeholders, and clients • Continuously improve project management processes, identifying opportunities for increased efficiency and effectiveness

🎯 Requirements

• Bachelor’s degree in Marketing or Business preferred • Comfortable with digital tools and experience using web/cloud-based applications • Should be comfortable working with spreadsheets and CSV files • Have some experience with basic graphic edits- resizing, transparent backgrounds, file type changes • Some HTML knowledge would be helpful • An eye for user interfaces, visualization and understanding how a user would navigate a mobile application • Detail-oriented, ability to spot inconsistencies and errors during review • An effective communicator with excellent follow-up skills • Organized multi-tasking capability • Ability to handle multiple shows and objectives at the same time • A self-starter, good at working independently, but collaborative with group when needed • Strong customer focus both external and internal • Ability to work successfully under tight deadlines, late changes and additions • Solution thinker, able to suggest new/and better ways to accomplish work to streamline processes

🏖️ Benefits

• Unlimited vacation for exempt employees • 401(k) plan with a company match • Medical/dental/vision coverage • Parental and caregiver leave • Dependent, commuter and FSA benefits • Professional development programs • Mental wellness tools such as weekly guided meditation programs