5 days ago
🇵🇭 Philippines – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
⛔️ Financial Controller
🚫👨🎓 No degree required
• Our mission and where you fit in • At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. • Since our inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 400,000 businesses globally, with 3 million+ users on the platform. We have no plans to slow down. • There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match! • What your days might look like • The Credit Controller plays a crucial role in the operations of the Finance team. • They will be responsible for ensuring the timely collection of outstanding debts or payments owed to Employment Hero from all revenue streams. • The Credit Controller will be extremely organised and thrive in a fast-paced environment. • They will do well in this role if they have knowledge of Account Receivable procedures and will play a crucial role in maintaining healthy cash flow for the company by minimising overdue payments and managing customer relationships effectively. • This position will also be responsible for the applying of AR payments for all bank accounts. • As our Credit Controller you'll: • Actively correspond with customers by phone and email to verify payment status, payment information, maintain good account standing, and when necessary, resolve outstanding account issues while maintaining a positive customer relationship • Deliver high quality customer service and resolve all inquiries in a timely manner via Zendesk tickets and phone calls • Reconcile the Accounts Receivable ledger to ensure that all payments are accounted for and properly posted • Assist the Credit Controller Lead with the preparation of Account Receivable reporting and collection status for presentation to internal stakeholders • Assist the Credit Controller Lead with preparing quarterly proposed Account Receivable write-offs in line with industry standards • Resolve late payments and if applicable work with debt collectors and prepare payment plan if required • Ownership of manual follow up emails for our EWA revenue stream
• Financial acumen and understanding of Accounts Receivable processes • You have 2+ years of A/R and collections experience • A customer-centric and service-oriented mind-set • Excellent verbal and written English, to enable strong communication with customers and internal stakeholders • Ability to negotiate payment terms and arrangements with customers while maintaining positive relationships • Critical thinking skills to identify and resolve issues related to overdue payments and discrepancies • Managing duties through wise planning and prioritisation • Providing excellent customer service, addressing customer inquiries and concerns professionally • Ability to work autonomously with minimal supervision • Intermediate excel skills (- a bonus if you are familiar with Zuora, Upflow and Zendesk!) • Critical and creative thinker - you are able to come up with new best practice processes and solutions to day-to-day challenges.
• A generous budget for your home office. • Cutting-edge tools and technology. • Health card membership (Maxicare) on the first day (150k PHP/per year) plus 1 free dependent (90k PHP/per year). • 3k PHP De Minimis allowance per month (non-taxable) on top of your salary package. • Reward and recognition programs - because great work should be recognised and rewarded. • Generous leave allowance: 24 days per annum. • Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content). • Employee Share Option Program: be an owner of Employment Hero. • Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in 2025.
Apply NowDecember 28, 2024
Controller position to manage financial operations in E-Commerce and Retail, ensuring compliance and accuracy.
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