Customer Care Specialist

November 14

Apply Now

Receive Emails with Similar Jobs

Employment Hero

WebsiteLinkedInAll Job Openings

HR Software • Employee Benefits • HR System on Cloud • HR Platfrom • HR System

501 - 1000

💰 Series F on 2022-02

Description

• Responsible for gathering information from customers and ensuring their continued support. • Address customer issues with professionalism and care. • Efficiently resolve customer tickets. • Work with customers across multi channels (email, chat, phone). • Leverage tools like Zendesk and Salesforce for maintaining records and customer interactions.

Requirements

• Exposure to working in fluid, high change and high velocity environments. • 1-2 years experience with proven results in a high volume customer service/support environment. • Prior exposure to customer experience within a SaaS (Software as a Service) environment. • Problem solving skills with a sound and thorough approach to troubleshooting. • Ability to manage competing priorities, working autonomously; requesting assistance where needed. • Strong and polished verbal and written communication skills. • Relevant HR/Payroll Experience and/or Related Qualification (nice to have).

Benefits

• A generous budget for your home office. • Cutting-edge tools and technology. • Reward and recognition programs - because great work should be recognised and rewarded. • Cashback offers and discounts on popular brands through our Swag app. • Employee Share Option Program: be an owner of Employment Hero. • Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai i