Empower AI
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
Artificial Intelligence • Agile • DevSecOps • Big Data • Cypersecurity
501 - 1000 employees
Founded 1989
Event Monitoring Services Engineer
3 days ago
Empower AI
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
Artificial Intelligence • Agile • DevSecOps • Big Data • Cypersecurity
501 - 1000 employees
Founded 1989
📋 Description
• Provides phone, remote, and desk-side technical support to users. • Proactively monitoring the GSA infrastructure using SolarWinds and other tools. • Provide Help Desk assistance, including answering phones and monitoring tickets. • Responds to complex technical control facility hardware and software problems. • Supports routine testing and analysis of all elements of the network facilities. • Troubleshoots network systems, supporting testing and installation of network communications.
🎯 Requirements
• Public Trust Clearance or ability to obtain. • ITILv4 Foundation Training and certification. • 4 - 7 years of experience and bachelor's degree. • 1+ years experience with SolarWinds or similar tool. • Great communication skills.
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