Director, Client Success

March 8

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $140k - $160k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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EnergyHub

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EnergyHub is a company that specializes in distributed energy resource management (DERMS) solutions. They help utilities to quickly scale virtual power plants (VPPs) and manage load growth and renewables, promoting reliable flexibility at every level of the grid. Their platform orchestrates cross-device energy resources like thermostats, batteries, and electric vehicles to shape loads, reduce congestion, and expand storage capacity. EnergyHub also provides end-to-end services for successful program design and management, including demand response strategies and dynamic load shaping to optimize grid performance. Their ecosystem is the largest of its kind in the industry, leveraging partnerships with DER providers to deliver effective energy solutions.

Energy management • Demand response • Energy efficiency • Consumer engagement • software

51 - 200 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

💰 $500k Debt Financing on 2012-12

📋 Description

• EnergyHub empowers utilities and their customers to create a clean, distributed energy future. • EnergyHub’s Client Success team launches and operates best-in-class programs for electric utilities. • As the Director, Client Success for the Northeast and Midwest Regions, ensuring our clients achieve their goals is your mandate. • You and your team own the client relationship end-to-end. • This is a highly visible, customer-facing role, ideal for someone who has a passion for working with clients and software products. • This position will report to EnergyHub’s Senior Director, Client Services and will ensure that our Client Success team initiatives align with EnergyHub's strategic goals. • Take full ownership of the Northeast and Midwest regions’ P&L by driving revenue. • Collaborate with the Executive Team to develop and execute strategic initiatives that drive growth and efficiency. • Oversee a team of Client Success Managers, helping the team manage launches and multi-faceted programs. • Work with your team to present key results, facilitate meetings, and deliver nuanced messages to clients. • Develop a comprehensive knowledge of demand management and the drivers of program success.

🎯 Requirements

• Bachelors degree or equivalent work and education experience • 10+ years of professional experience in technology/energy services or account management (with a strong preference for experience within a SaaS or enterprise software-related field, or in the energy or connected devices industry) • 7+ years’ experience of demonstrated ability to lead and influence high-level decision-makers within utility organizations through persuasion, negotiation, and consensus building • Demonstrated experience of successful team leadership in a cross-functional work environment, where you have shown an uncanny ability to “get things done” in a fast-paced environment • Exceptional project management experience in a commercial environment • Strong empathy for customers and passion for revenue and growth • Deep understanding of value drivers in recurring revenue business models • demonstrated excellent communication skills, and the ability to succinctly translate complex topics across a wide range of audiences • Successful hands-on work with clients that has resulted in engendering trust and building outstanding client and partner relationships • Excellent written and verbal communication skills. • Comfortable working in a fast-paced environment that involves ambiguity and greenfield initiatives • Willingness to travel (~25%)

🏖️ Benefits

• 100% paid medical for employees • 401(k) with employer match • casual environment • flexibility to set your own schedule • fully stocked fridge and pantry • free Citi Bike membership • secure bike rack • gym subsidy • paid parental leave • education assistance program