ST6
ST6 is a software development company specializing in crafting high-quality custom solutions for businesses. With a focus on innovation and technology, ST6 provides tailored software services to enhance efficiency and drive growth for their clients.
Vice President - Customer Success
March 1
ST6
ST6 is a software development company specializing in crafting high-quality custom solutions for businesses. With a focus on innovation and technology, ST6 provides tailored software services to enhance efficiency and drive growth for their clients.
📋 Description
•The VP of Customer Success owns the Customer Success and Renewals programs. •Materially improve renewal rates and implement structured annual increase programs. •Build and drive high-impact, reactive risk management programs to address immediate threats effectively. •Build scalable customer success teams that align programs and resources according to market segmentation. •Build programs to survey and analyze customer sentiment through cross-functional feedback loops. •Proactive problem solving: Ability to identify potential issues before they arise and effectively address them to mitigate risks and capitalize on opportunities. •Enterprise value orientation: Focuses on aligning individual efforts with the broader goals and values of the organization, enhancing enterprise success. •Renewals process: Manages contract renewals to ensure customer retention and revenue continuity. •Voice of customer: Utilizes customer feedback to guide product development and improve service. •Risk assessment: Conducts thorough risk assessments to safeguard organizational interests. •Disciplined Execution: Detail-oriented and organized, this leader prioritizes effectively, excels at time management, and anticipates well in decision making.
🎯 Requirements
•Bachelor's degree Or equivalent experience •7+ years in Customer Success Leader •Travel expected: 25-50% •Office Requirements: 3 days per week
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