VP of Customer Success

February 21

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Rad AI

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Rad AI's mission is to empower physicians with AI — saving physicians time, reducing burnout, and improving the quality of patient care.

radiology • artificial intelligence • machine learning • healthcare • natural language processing

51 - 200 employees

💰 $25M Series A on 2021-11

📋 Description

• At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. • We are seeking an experienced and dynamic Vice President of Customer Success to lead and scale a high-impact customer success organization. • This role will be responsible for developing a strategic vision for customer success, designing a scalable operating system to drive engagement and retention, fostering cross-functional collaboration to maximize customer value, and turning customers into enthusiastic advocates.

🎯 Requirements

• 10+ years of experience in customer success, account management, or related functions within a healthcare SaaS or technology company. • Proven leadership in scaling customer success teams in high-growth environments, with deep experience building and optimizing customer success playbooks, operating frameworks, and automation tools to scale a rapidly expanding organization. • Demonstrated ability to build and manage CXO-level relationships within large healthcare organizations while also driving engagement at the frontline provider level. • Strong leadership skills with a history of mentoring and developing senior-level customer success leaders. • Experience designing and implementing scalable processes and customer engagement strategies. • Strong commercial orientation with a proven track record of driving multi-product cross-sell and expansion strategies, maximizing customer lifetime value and revenue growth. • Strong understanding applications of AI in healthcare and the ability to articulate technical concepts to non-technical stakeholders. • Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal executives. • Data-driven mindset with experience using customer success metrics to drive decision-making.

🏖️ Benefits

• Comprehensive Medical, Dental, Vision & Life insurance • HSA (with employer match), FSA, & DCFSA • 401(k) • 11 paid company holidays • Location-flexibility (remote-first company!) • Flexible PTO policy • Annual company-wide offsite • Periodic team offsites • Annual equipment stipend