Director - Customer Engagement

February 21

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Kaplan Test Prep

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Kaplan Test Prep is a leading provider of educational services offering test preparation resources for a wide range of standardized examinations, including the SAT, ACT, GMAT, GRE, LSAT, MCAT, and many more. Kaplan aims to help students improve their scores by offering realistic practice tests, personalized study plans, and expert guidance from instructors. The company also assists with admissions processes and provides courses in medical licensing and teacher certifications. With a focus on creating an end-to-end prep experience, Kaplan ensures students have comprehensive support to achieve their academic and professional goals.

Global Educational Services Provider

1001 - 5000 employees

Founded 1938

📚 Education

📋 Description

• Focus on onboarding and growing new partnerships for supplemental education strategic institutional accounts • Define and manage KPIs for the strategic corporate customer engagement team • Monitor and report on the end-to-end experience of supplemental corporate strategic accounts • Identify and share cross-sell and upsell opportunities with the sales team • Manage a high-performing customer engagement team • Develop and deploy engagement plans for corporate strategic accounts • Track key KPIs for strategic accounts to increase renewal rates and grow revenue

🎯 Requirements

• Bachelor's Degree, Business or related field • Minimum of 4 years of relevant E2E experience in managing customer experience and 2 years in management • Process management • Attention to detail • Customer relationship management • Strategic analysis • Cross-functional collaboration • Matrix management • Excellent presentation skills

🏖️ Benefits

• Remote work providing flexible work/life balance • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) • Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members • Competitive health benefits and new hire eligibility starts day-1 of employment • Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities • And so much more!