Sprout Social, Inc.
Sprout Social, Inc. is a powerful social media management platform designed to transform marketing strategies and enhance customer engagement for businesses. It offers an all-in-one solution that includes tools for publishing and planning of social content, analytics for performance insights, and features aimed at influencer marketing and employee advocacy. Trusted by over 30,000 brands, Sprout Social leverages AI and automation to streamline workflows and deliver real business value across organizations.
Social Media Management • Facebook • Twitter • Instagram • LinkedIn
Vice President - Customer Success
February 21
Sprout Social, Inc.
Sprout Social, Inc. is a powerful social media management platform designed to transform marketing strategies and enhance customer engagement for businesses. It offers an all-in-one solution that includes tools for publishing and planning of social content, analytics for performance insights, and features aimed at influencer marketing and employee advocacy. Trusted by over 30,000 brands, Sprout Social leverages AI and automation to streamline workflows and deliver real business value across organizations.
Social Media Management • Facebook • Twitter • Instagram • LinkedIn
📋 Description
• Sprout Social is looking to hire a Vice President, Customer Success for the Sales & Customer Experience team. • As the Vice President of Customer Success at Sprout Social, you are a key strategic leader, influencing the company’s growth and customer-centric initiatives. • You will lead and cultivate a high-performing global team dedicated to ensuring our customers achieve exceptional outcomes and growth through the seamless adoption and utilization of our software. • Develop and execute strategies to retain and expand our customer base, driving exceptional value and creating a delightful experience for our clients. • Own critical Customer Success outcomes such as improving renewal rates, driving revenue growth through cross-sell initiatives, and enhancing lifetime customer value by optimizing adoption and customer health metrics.
🎯 Requirements
• 12+ years of leadership experience in account management or customer success • 5+ years of experience managing second-line leaders • Experience with B2B SaaS experience across all customer segments with a particular focus on Mid Market and Enterprise • Experience with international Customer Success organizations • Experience working closely with cross-functional stakeholders across sales, marketing, sales operations, enablement, and product
🏖️ Benefits
• Insurance and benefit options that are built for both individuals and families • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program • High-quality and well-maintained equipment—your computer will never prevent you from doing your best • Wellness initiatives to ensure both health and mental well-being of our team • Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. • Growing corporate social responsibility program that is driven by the involvement and passion of our team members • Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
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