Director, Customer Success
19 hours ago
🇺🇸 United States – Remote
🏄 California – Remote
🌲 Oregon – Remote
+1 more states
💵 $140k - $175k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
Description
• Who we are... • Pearl Health is powering the future of healthcare. • We help primary care providers and organizations deliver quality healthcare for patients. • Our technology and services enable better, proactive care. • We are a team of physicians, technologists, and healthcare innovators. • Since its founding in 2020, Pearl has partnered with thousands of primary care providers across 44 states. • Who you are... • We are seeking a stellar Customer Success Director, experienced in engaging with physician practices. • Your commitment to delivering better outcomes for patients and rewards for Pearl’s provider customers will be contagious. • To be successful in this role you will manage provider relationship managers, drive performance, and oversee education and deployment of technology tools.
Requirements
• Bachelor’s degree or equivalent work experience • 5-7 years of experience in Customer Success, Enterprise-level relationship management, network contracting and development, or other relevant provider-facing field • Experience in interpreting and utilizing CRM analytics, outcomes measurements, and designing internal dashboarding • Demonstrated experience achieving re-sell and up-sell requirements at scale • Experience preparing and presenting information to clinical and executive level leadership • Willingness to travel for face-to-face meetings • Experience working with providers is preferred • Track record scaling a team, function, or service capability required • A passion for improving and optimizing relationships • Excited about helping physicians and impacting Medicare patient outcomes • Demonstrated success and depth of knowledge within the provider space
Benefits
• Annual discretionary bonus • Competitive benefit package
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