Director of Customer Success

6 hours ago

🇺🇸 United States – Remote

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🏆 Customer Success

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TRACTIAN

WebsiteLinkedInAll Job Openings

IIoT • AI • Maintenance • Machine Learning • Work Orders

51 - 200 employees

🏢 Enterprise

⚡ Energy

Description

• Customer at TRACTIAN • The Sales team is the driving factor behind revenue at Tractian, focusing on generating new opportunities and acquiring new customers. • Our Enterprise customers include Fortune 500 companies like Hyundai, Bosch, and PepsiCo. • Tractian's Net Revenue Retention (NRR) is among the best in Silicon Valley startups. • As a Customer Success Manager, you'll manage customer projects within the manufacturing maintenance sector. • Your role is crucial in ensuring customer satisfaction and expansion through operational excellence.

Requirements

• 2+ Years in Leadership Roles: Proven ability to lead teams or direct reports in roles such as of a Director, Manager or Team Lead. • You must have had direct reports that you conducted 1:1, feedback, hiring and firing before (manager of project resources not allowed). • 4+ Years of Proven track record of Account Management, to build strong, trusting relationships with customers at all levels. • Shop-floor experience, familiarity with factories and industrial processes. • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field. • Ability to deliver under tight schedules and willingness to travel up to 30% of the time in North America. • Certifications such as Reliability Management and others are bonus points.

Benefits

• Competitive Salary • Premium Medical, Dental, and Vision Coverage • Paid Time Off (PTO): 15 Days • 401(k) Retirement Plan • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach. • Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week. • Gympass Membership - Access a wide range of gyms and training programs. • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.