Director of Customer Success - Southwest

12 hours ago

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Cyera

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Data Security Platform • Data Security Posture Management • Discovery and Classification • Data Detection and Response • Data Access Governance

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

Description

• Join Cyera, a company reinventing data security and enabling agile collaboration. • Lead and empower regional Customer Success teams. • Ensure customer satisfaction and success. • Advocate for the customer success organization. • Participate in hiring exceptional candidates. • Create and improve Objectives and Key Results for team activities. • Maintain customer relationships and success plans. • Standardize customer onboarding processes. • Collaborate with teams to improve customer-focused outcomes. • Monitor renewal dates and account health.

Requirements

• Associate's degree or equivalent experience required. • Bachelor’s degree in Computer Science or similar experience a plus • Demonstrated experience in leading and developing high-performing support teams, with a focus on fostering a collaborative, customer-centric culture and driving continuous improvement. • Proven track record of mentoring and coaching technical support staff, including goal-setting, performance management, and professional development, to enhance team capabilities and service levels. • Strong leadership skills with the ability to motivate and inspire teams, especially in fast-paced and dynamic environments, while ensuring accountability and adherence to service standards. • Exceptional team-building and interpersonal skills, with a focus on building trust, promoting open communication, and creating an inclusive environment that supports growth and engagement. • Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment. • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention. • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty. • Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships. • A clear and concise verbal and written communicator, capable of conveying complex information effectively. • Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise. • Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.

Benefits

• Ability to work remotely, with office setup reimbursement • Competitive salary • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance