Dental Intelligence Inc.
Dental Intelligence Inc. is a company that provides an all-in-one practice performance solution for dental practices across the nation. They offer a suite of tools and technologies designed to help dental practices manage and optimize their operations. The company's offerings include analytics for data-driven insights, patient engagement tools like online scheduling and 2-way communication, insurance management, and more. By helping practices streamline their scheduling, payment processing, and patient interaction, Dental Intelligence increases efficiency and productivity, resulting in increased production and patient satisfaction. Trusted by over 9,000 practices, they focus on enabling practices to grow while reducing administrative overhead through automation and actionable insights.
Dental Metrics • Analyst support • Dashboard • Dentrix Integration • Open Dental Integration
Director of Customer Success - Enterprise
February 21
Dental Intelligence Inc.
Dental Intelligence Inc. is a company that provides an all-in-one practice performance solution for dental practices across the nation. They offer a suite of tools and technologies designed to help dental practices manage and optimize their operations. The company's offerings include analytics for data-driven insights, patient engagement tools like online scheduling and 2-way communication, insurance management, and more. By helping practices streamline their scheduling, payment processing, and patient interaction, Dental Intelligence increases efficiency and productivity, resulting in increased production and patient satisfaction. Trusted by over 9,000 practices, they focus on enabling practices to grow while reducing administrative overhead through automation and actionable insights.
Dental Metrics • Analyst support • Dashboard • Dentrix Integration • Open Dental Integration
📋 Description
• Lead a team of Customer Success Managers focused on post-onboarding experience for DSO clients. • Drive initiatives to achieve retention growth for Enterprise and Mid-Market accounts. • Develop and refine customer success playbooks for retention and risk mitigation. • Implement and maintain best practices for customer success processes. • Design and continuously improve post-onboarding customer journey. • Identify and drive upsell and cross-sell opportunities within existing DSO customer base. • Develop and maintain dashboards to track post-onboarding DSO team performance. • Collaborate with internal teams to analyze business process improvements and develop plans to fix them.
🎯 Requirements
• 8+ years in Customer Success, Account Management, or related roles, with 3+ years in a leadership position managing CSMs. • Experience in SaaS, with preference for dental or healthcare industry experience. • Proven ability to build, develop, and manage high-performing teams. • Strong track record of driving customer retention and mitigating churn in Enterprise and Mid-Market segments. • Demonstrated success in driving upsell and cross-sell opportunities within customer accounts. • Demonstrated experience in developing and executing customer journey strategies to enhance retention and growth. • Data-driven mindset with experience in performance reporting and using metrics to inform decisions. • Excellent interpersonal and communication skills, with the ability to influence and collaborate across functions and manage up. • Bachelor’s degree required; MBA or equivalent advanced degree is a plus.
🏖️ Benefits
• Flexible Time Off + 10 paid holidays • Competitive Medical, Dental & vision offerings, including free medical premiums for employees, with buy up plan options, AND we match your HSA contributions. • Company sponsored Life, Disability & AD&D • Mental Health support programs • Cellphone & Gym membership Discounts • 100% Paid Parental Leave • 401K Retirement savings plan with company match up to 5.5% + unlimited access to financial advisors. • Tuition Reimbursement program • Flexible work location
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