Fairmarkit
Fairmarkit is an autonomous procurement platform transforming how organizations source and buy the goods and services they need. By leveraging artificial intelligence and automation, Fairmarkit streamlines procurement processes, reduces costs, and increases efficiency for enterprises. Their platform enhances supplier discovery and empowers procurement teams with data-driven insights for smarter purchasing decisions.
Software • Procurement • eSourcing • Financial Software • Supply Chain
Customer Success Director - East Coast
February 28
Fairmarkit
Fairmarkit is an autonomous procurement platform transforming how organizations source and buy the goods and services they need. By leveraging artificial intelligence and automation, Fairmarkit streamlines procurement processes, reduces costs, and increases efficiency for enterprises. Their platform enhances supplier discovery and empowers procurement teams with data-driven insights for smarter purchasing decisions.
Software • Procurement • eSourcing • Financial Software • Supply Chain
📋 Description
• Fairmarkit is the #1 autonomous sourcing platform revolutionizing the way all organizations buy & sell. • The Customer Success Director serves as a trusted advisor and customer advocate. • You will leverage your strong customer management, business and sales acumen, and program management skills. • Responsible to define, measure, and confirm the realization of our customer's business objectives and strategic outcomes through the use of our solutions. • Be the customer's key point of contact throughout the entire customer life cycle. • Drive customer adoption through training and change management best practices.
🎯 Requirements
• 5+ years of Customer Success experience in the enterprise SaaS software space. • A proven track record of successfully carrying a quota in prior roles. • Prior experience in enterprise procurement, including an understanding of P2P solutions, processes, and workflows highly desired (SAP, Ariba, Oracle, Coupa) • Experience with the development, execution, and ongoing analytical review of Customer Success plan performance • Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with senior business leaders and end users • A proven background in driving projects to completion, with a plus to Agile/Scrum experience • Excellent verbal and written communication and in-person and virtual presentation skills • Strong data analysis and reporting- experience with analytic platforms / data manipulation / spreadsheets • Ability to work independently and to collaborate effectively across functions • Experience in forecasting, negotiating, and closing subscription contract renewals and add on sales • Bachelors' degree in a related field
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