System Engineer

July 21

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Capture, track and power CRE decisions with accurate utility, tenant usage and equipment data - without manual work.

SaaS • Preventative Maintenance • Fault Detection • ESG • Tenant Billing

11 - 50

Description

• Monitor software tools to promptly identify and address server communication issues with deployed hardware • Efficiently use maintenance ticketing tools to track, update, and resolve hardware issues • Utilize software tools for remote troubleshooting and re-establishing hardware connections • Collaborate with onsite personnel and contractors for onsite device troubleshooting when necessary • Coordinate the shipment and replacement of equipment, managing the process remotely • Ensure accurate set-up and configuration of replacement devices, and perform quality assurance checks on installations and data output • Maintain updated records of hardware replacements and conduct monthly infrastructure cost control • Regularly update field device software and firmware to ensure optimal performance

Requirements

• Bachelor’s degree in Electrical Engineering or equivalent practical experience • Minimum 2 years of experience in hardware troubleshooting, with a focus on remote solutions • Proficiency in network programming and familiarity with command-line interfaces • Basic understanding of Python programming language is an advantage • Strong communication skills and the ability to effectively coordinate with field contractors • Experience in fieldwork and understanding of metering infrastructure are desirable • Knowledge of wired Ethernet and wireless cellular telecommunication devices is essential

Benefits

• Company-sponsored health plans • Reimburse up to $500 for remote workspace setup plus $500 monthly allowance for coworking membership • Select either a Mac or PC laptop