Customer Success Manager

February 27

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Enfuce

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Enfuce is a leading provider of secure, scalable, and compliant card issuing and payment processing solutions. Their cloud-based platform offers cutting-edge features such as advanced spend controls, digital wallets, fraud and dispute management, and 3D secure authentication with an exceptional uptime. Enfuce supports multi-currency and multi-country programs, making it easy for businesses to scale globally. As principal members of Visa and Mastercard, they ensure seamless and fast deployment of card services. Enfuce works with various industries, providing tailored solutions for banking, fintech, alternative lending, and more. Their commitment to innovation and customer-centric approach has made them a preferred partner for digital banking solutions.

fintech • payments • payment cards • payment processing • digital wallets

51 - 200 employees

Founded 2016

🏦 Banking

💳 Fintech

📋 Description

• Forge and nurture strategic partnerships with clients, proactively aligning their growth goals with our solutions to maximise mutual success and promote positive NPS and drive revenue generation. • Act as a trusted advisor and primary contact for executive-level stakeholders, ensuring seamless communication and alignment on strategic priorities. • Identify and execute growth opportunities, working closely with sales, product, and marketing teams to drive upselling, cross-selling, and the adoption of new services within existing accounts. • Analyse and monitor customer health, delivering data-driven insights and actionable recommendations that unlock value and promote account growth and minimise the risk of churn. • Stay ahead of industry trends and market shifts, ensuring deep knowledge of our products, customer pain points, and competitive landscape to position solutions effectively. • Lead cross-functional collaboration with sales, technical, product, and delivery teams to address client needs efficiently while driving impactful outcomes. • Develop account plans and conduct regular business reviews. • Ensure our customers understand how we are performing against contractual KPIs and tailoring the content you present to match the attendees you are presenting to/with. • Ensure customer feedback loops are in place to identify challenges, anticipate needs, and continuously improve both customer experience and business performance.

🎯 Requirements

• Proven track record of 5+ years in a CSM, Key Account Manager, or similar role, within the payments or financial services sector, with demonstrated success in driving account growth and managing complex customer portfolios. • Exceptional communication and relationship-building skills, with the ability to influence and collaborate effectively with C-suite executives, clients, and internal colleagues. • Commercially driven mindset, with a focus on identifying and executing upselling, cross-selling, and expansion opportunities that align with client needs and organizational goals. • Creative problem-solving and strategic thinking abilities, capable of navigating and prioritising complex client challenges and delivering innovative solutions. • Deep expertise in the payments industry, including knowledge of relevant regulations, compliance requirements, and market trends, to provide authoritative guidance to clients. • Customer-first philosophy, with a relentless commitment to delivering measurable value and fostering long-term client success. • Fluent in English, with additional language skills highly valued to support diverse customer needs. • Previous experience of working in or with Banks, Fleet & Mobility, Employee Benefits as a CSM would be an added bonus.

🏖️ Benefits

• Fair pay and employee stock option: We value the input of every employee and want you to tap into the growth we build together. That’s why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program. • Flexible paid time off: We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance. • Regular fun with your team: To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event. • Individual learning budget: You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills. • Healthcare Insurance, mobile phone, and more: More benefits include (depending on location) phone stipend, Healthcare, Pension, Lunch, Wellbeing, Insurances.