Customer Success Manager - EdTech

February 22

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Securly

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Securly is a company dedicated to improving student safety, wellness, and engagement through technology specifically designed for K-12 schools. It provides a platform that monitors online student activity, helps manage classrooms, filters web content, and offers insights to enhance school environments. Securly also offers tools like digital hall passes and Apple device management tailored for educational institutions. With a focus on student data privacy and security, Securly's solutions aim to provide educators and school leaders with the information they need to support their students effectively and keep them safe. It is a widely used EdTech tool in the U. S. and serves over 20,000 schools.

Cloud-based web filtering for schools • Bullying/self-harm detection • Web filtering appliance replacement • Google Apps integration • 1:1 device reports for parents

51 - 200 employees

Founded 2013

📚 Education

🔐 Security

🤖 Artificial Intelligence

💰 $16M Series B on 2018-12

📋 Description

• Securly is the pioneering leader in AI-driven student safety and wellness solutions. • As the key Customer Success Manager, manage relationships with UK schools. • Drive customer satisfaction, retention, and account growth with consultative solution-selling. • Own and shape the Customer Success presence across UK education sector. • Develop territory plans to maximize growth opportunities with schools and trusts. • Foster strong relationships and serve as the voice of the customer. • Establish customer satisfaction frameworks and streamline workflows for success. • Ensure the maximum value of Securly's solutions through strategic engagement.

🎯 Requirements

• 3+ years experience in UK education sector (teaching, administration, or EdTech) • 2+ years in consultative, customer-facing roles • Track record of managing high-volume accounts with proven retention success • Experience in fast-paced environments with demonstrated goal achievement • Decision-making capability in dynamic situations • Experience with CRM tools (Salesforce, Gainsight) and ticketing systems • Strong track record using EdTech platforms in educational environments • Deep understanding of school dynamics and multi-academy trust operations • Experience presenting to and negotiating with school leadership teams • Proven ability to navigate school decision-making processes • Understanding of UK education sector trends and challenges • Results-driven with a growth mindset • Adaptable and thrives in fast-paced environments • Strong problem-solving and relationship-building abilities • Passionate about education technology and student wellness • Approximately 5 trips per year for education industry shows and client events

🏖️ Benefits

• Competitive Compensation: Up to £85,000 total compensation (base + commission) • Annual Leave: 20 days + bank holidays • Standard UK Workplace Pension Scheme • Professional Development: Annual £750 stipend • Mental Health Resources: Free and unlimited access • Travel: Expenses covered for required business travel